National ICT Officer Needed At The International Organization for Migration: IOM was created in 1951 and is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.
Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.
Position Title : ICT Officer
Duty Station : Kigali, Rwanda
Classification : Professional Staff, Grade P1
Type of Appointment : Special short-term graded, nine months with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 20 January 2022
For the purpose of this vacancy, the following are considered first-tier candidates:
- Internal candidates
- Candidates from the following non-represented member states:
Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Curaçao; Fiji; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Libya; Luxembourg; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu
Second tier candidates include:
All external candidates, except candidates from non-represented member states.
Under the overall supervision of the Chief of Mission and direct supervision of the Head Resources Management (HRMO), the successful candidate will be support and coordinate the Information Technology component of all IOM operations under the IOM Rwanda Country Office. Specifically, the ICT Officer will administer and prioritize Information and Communications Technology (ICT) of IOM operations Kigali and Medical Health Assessment Center (MHAC), provide application and infrastructure technical support and services to users in Area of Responsibility (AoR), promoting a client and service-oriented approach.
Core Functions / Responsibilities:
- Oversee and coordinate the activities of the ICT Unit in IOM Rwanda, ensuring that all requests are addressed timely and accurately with efficient allocation of resources. Assist in budgeting and allocating IT resources for the Country Office.
- Support the implementation of systems upgrades and IT infrastructure changes in line with IOM ICT Standards and in close coordination with the Information Technology and Communications Service Centre in Manila. Install systems, network components, and software, recommending solutions to local technical constraints.
- Support the implementation of IOM ICT Standards, policies, and guidelines, with regards to implementation of network systems, IT security, software licensing, telecoms, and ICT procurement.
- Support the daily monitoring of Country Office-critical application such as the Migrant Management Operational Systems Application, IGATOR and the SAP-based Processes and Resources Integrated Systems Management.
- Communicate and maintain strong contacts with technical counterparts for the proper functioning and availability of those systems. Assist with end-user training when required.
- Facilitate the performance and stability of network services and servers (LAN, WAN, messaging, Internet and VSATs connectivity, VPN, etc.), to prevent and minimize downtime or service interruption.
- Assist in training and supervising national IT staff in Rwanda Country Office including MHAC.
- Suggest to Country Office management as necessary, for required improvements on mission IT Infrastructure and provision of services as required for the efficient functioning of Country Office operations.
- In coordination with HRMO, liaise with Logistics and Procurement Unit to ensure proper technical specification for purchase of ICT- related equipment and propose most suitable solutions.
- Support data and system integrity by setting up the administrating IT security systems: anti-virus, backup routines, access controls, firewall and physical security.
- Participate in the development and implementation, when necessary, ICT training to all end users to ensure productive LAN, WAN, Messaging, Internet and VSATs connectivity, VPN etc, to prevent and minimize downtime or service interruptions.
- Participate in the implementation of security processes for the various systems and network components including virus protection and Internet security. Provide guidance and information to users on phishing, Password Cracking, Malwares, etc.
- Assess daily the accuracy and completion of database, email, and servers’ backups. Provide first-line user support for staff in the Rwanda Country Office in a timely and efficient manner.
- In coordination with the Information Management System Officer, support in the management and maintenance of SQL Servers as database support administrator. Review gaps on data and information relevant to the IOM Rwanda Country Office.
- Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.
- Perform such other duties as may be assigned.
Required Qualifications and Experience:
• Master’s degree in Computer Engineering, Management Information Systems, Engineering, or a related field from an accredited academic institution; or
• University degree in the above fields with two years of relevant professional experience.
• Experience in networking environment (LAN/WAN), direct user support and computer and communication equipment troubleshooting;
• Experience in Windows Server software in a multi-site environment, TCP/IP, MS Office, Antivirus Software, Backup Server Software’s, Active Directory services, Email Exchange, Remote Connections Software’s and IT utilities;
• Experience in Microsoft SQL databases administration will be an advantage;
• Excellent problem-solving skills and hand on experience in handling the technical challenges;
• Experiences of all aspects of the design, development, management, implementation and maintenance of complex IT management systems and technologies;
• Experience in planning, design, development, implementation and maintenance of telecommunications and computer information systems, information technology; and,
• Microsoft system certificate and Cisco network certificates is an advantage.
• Knowledge of the organization’s information infrastructure and IT strategy;
• Ability to maintain independently the assigned systems and develop innovative approaches to resolve a wide range of issues/problems;
• Knowledge of IP, VPN, VOIP and LAN/WAN infrastructure;
• Knowledge of NET framework (ASP, VB), SQL and CMS will be an advantage; and,
• Knowledge of Microsoft Office Knowledge of Microsoft Office suite.
IOM’s official languages are English, French, and Spanish.
External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).
For all applicants, fluency in English is required (oral and written). Working knowledge of French or Spanish an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database
Values – all IOM staff members must abide by and demonstrate these three values:
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioral indicators level 2
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioral indicators level 2
• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.
IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf
Competencies will be assessed during a competency-based interview.
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.